Clear and transparent policies for refunds and cancellations of digital products and services
Last Updated: August 2025 | Effective Date: August 2025
72 hours from purchase for digital products
All cryptocurrency payments are final - no refunds
2 hours from purchase for order cancellations
Submit all requests via our Contact Us page
This Refund & Cancellation Policy applies to all digital products and services offered by Nuvix and its parent company. By purchasing our products or services, you acknowledge and agree to the terms outlined in this policy.
This policy forms part of our Terms of Service and should be read in conjunction with our Privacy Policy and Terms of Use.
Refunds for digital products purchased from Nuvix or its parent company are available only if requested within 72 hours of purchase.
Eligible for refund consideration
No refunds available
Refunds may be approved if:
The following are NOT eligible for refunds under any circumstances:
All purchases made with cryptocurrency are FINAL and NOT eligible for any refunds under any circumstances.
Due to the irreversible nature of blockchain transactions, we cannot process refunds for crypto payments.
To request a refund:
Requests made after 72 hours of purchase will NOT be honored. No exceptions will be made to this policy.
You may cancel your digital order within 2 hours of purchase.
Cancellation Window: 2 hours from the time of purchase completion
After 2 hours: Orders cannot be cancelled and will be subject to our refund policy instead
To cancel an order:
After 2 hours, orders cannot be cancelled. You may still be eligible for a refund if you meet the refund criteria outlined above.
Subscriptions can be cancelled at any time through your account dashboard. Cancellation will take effect at the end of the current billing period.
Set a reminder to review your subscription before the renewal date if you're considering cancellation.
Refunds will be issued to the original payment method used for purchase:
We encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. We are committed to resolving issues amicably and efficiently.
Initiating a chargeback without first attempting to resolve the issue through our support channels may result in:
We may consider exceptions to this policy in the following circumstances:
All exception requests are reviewed on a case-by-case basis and approval is not guaranteed.
If you have any questions about refunds or cancellations, or need assistance, contact our support team at https://nuvix.com/contact-us/.
This policy may be updated from time to time. All changes will be posted on our website, and your continued use of our services after any update constitutes acceptance of the new terms.
We review and update this policy annually or as needed to comply with legal requirements and business changes. The "Last Updated" date at the top of this policy indicates when it was last revised.
As a consumer, you may have additional rights under your local consumer protection laws. This policy does not limit any rights you may have under applicable law.
By making a purchase, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.
This policy is subject to change. Please review it periodically for updates.
All information produced by the Nuvix AI Analysis system (the "Service") is provided strictly for educational and informational purposes only. The Service generates algorithmic assessments of market data, trading and casino-game patterns, but it does not generate actionable trading or wagering signals and should not be relied upon as such.
Use of the Service involves significant risk. Past assessments do not guarantee future performance or winnings in Forex, stocks, futures, synthetic indices, binary options, crypto assets, roulette, baccarat or other casino games. Nuvix makes no warranties, express or implied, regarding the accuracy, completeness or suitability of any analysis. Your decisions and outcomes depend entirely on your own judgment, risk tolerance, effort, and prevailing market or game conditions.
Nuvix is not affiliated, endorsed by, or associated with any trading platforms, brokers, exchanges, or casino operators. You are solely responsible for selecting, accessing, and using any platform for your trading or gaming activities.
By using the Service, you acknowledge and accept that Nuvix and its affiliates shall not be liable for any losses, damages or claims arising from your use of the AI analyses. Always perform your own due diligence and consult qualified professionals before placing trades or wagers.